Medication requests and Repeat Prescriptions
Requesting your medication has never been easier
To streamline medication requests both for patients and the surgery and to ensure patients safety and the issuing of the correct medication we are encouraging patients to request their repeat items online. It is also possible to request items that you do not have on repeat i.e. a cream you have had previously but not regularly. You can phone reception who will ask a series of simple questions to identify you and then set you up with online access to order your medications, you will also be able to book or check appointment details online. Once logged in you will see what medications you have on your repeat list and will simply be able to tick which ones you require. This request will then go electronically to the medical administrators at the practice who can process it for you. Please also let the team know which pharmacy you would like your prescription to go to and they will send it electronically to them to await your collection.
We do not accept requests over the telephone and will no longer accept requests made via email.
Medication requests should be submitted in writing and may be:
- Sent by post or delivered by hand. If you would like your prescription posted to you, please enclose a stamped addressed envelope.
- Faxed to
- Requested online through SystmOnline
A minimum of two working days should be allowed for all prescription requests. Guide to Prescription Services
Medication requests CANNOT be accepted by telephone.
BE SURE TO ORDER YOUR REPEAT PRESCRIPTION WHILE YOU STILL HAVE AT LEAST THREE DAYS SUPPLY
DON’T LEAVE IT TOO LATE!
LATE REQUESTS PUT YOU AT RISK AND WASTE PRECIOUS SURGERY TIME
Repeat EPS Prescriptions
If you are using the EPS system, simply make the request at your nominated pharmacy. (You do not need a computer to use the EPS).
Electronic Repeat Dispensing (eRD)
The NHS Electronic Repeat Dispensing (eRD) service is suitable for some patients that are taking regular repeat medication. Prescriptions are sent electronically to your usual pharmacy and repeat requests can be ordered directly with the pharmacy; this means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine. Further information available here
Repeat Paper Prescriptions
For regular medications just tear off the back of your prescription, and place in the request box at reception.
- If you request your repeat prescription too soon before the due date it may not be issued.
- If you are due for a medication review with your GP, your repeat prescription may be suspended. In this case, call the surgery for appropriate instructions.
Online Services – SystmOnline
Our online service SystmOnline allows you to order repeat prescriptions.
On SystmOnline you can view your repeat prescription list and select the items you require. The request can go directly to your previously nominated pharmacy (via EPS). Non-repeat medication can be requested in the comment box, but may take longer to process.
How to apply for SystmOnline services:
- To register for online services contact the surgery, either in person or by phone, you will then be asked a series of questions to verify yourself.
- Once you have your login details you will be able to access the system by clicking on the link at the top of the page and book GP, Nurse Practitioner appointments, , order repeat prescriptions, view summary Medical Record (which shows your medications (current and past), sensitivities and allergies).
- When ordering prescriptions you will be able to view medication on your repeat list and select the items you require. This will make the process a lot easier for you. Guide to ordering prescriptions online
- Please note that the system will automatically forward your completed prescription request to your previously selected chemist. If you need to change this please add information into the comments box.
- Parents can link the records of children under 11 to their own account to order medication on their behalf.
Electronic Prescription Service (EPS)
Instead of giving you a paper prescription, your GP now sends your prescription electronically to the pharmacy most convenient for you.
Using EPS is not mandatory and you can revert to paper prescriptions at any time. However we recommend using EPS as it is a more efficient, safe and convenient method than the traditional paper prescription system.
You do not need a computer to use EPS!
For more information please visit the NHS website digital.nhs.uk/Electronic-Prescription-Service
Changing your nominated pharmacy
Simply contact your chosen pharmacy and ask them to add your nomination. You can change or cancel your nomination any time, but you should inform the pharmacist or GP before doing so.
Please note if you require medication that you have been issued in the past but is not a repeat item please complete the Medication Request form and return the form to reception or send it to BSCCG.email@example.com or you can contact the surgery to make a telephone appointment to discuss your requirements with a Doctor.
We offer an online service called SystmOnline for you to order your repeat prescriptions.
Our previous form for ordering repeat prescriptions is no longer available.
If you are requesting that we send your prescription to you, please enclose a stamped addressed envelope and allow two working days plus posting time.
Alternatively your prescription, once processed at the surgery, can be passed to a local chemist from where you can collect your medication. The most popular chemists are listed below, however others are available, please enquire at reception.
Please allow three working days for this procedure.
Newbridge Surgery, 129 Newbridge Hill, Bath BA1 3PT
Telephone: 01225 424401
125 High Street, Weston
Telephone: 01225 421644
Green Park, Ivo Peters Road, Bath BA1 1JB
Telephone: 01225 332046
1 Newark Street, Bath BA1 1AT
Telephone: 01225 461251
We are unable to accept telephone requests for prescriptions.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.