Medication requests and Repeat Prescriptions
Medication requests should be submitted in writing and may be:
- Sent by post or delivered by hand. If you would like your prescription posted to you, please enclose a stamped addressed envelope.
- Faxed to
- Emailed to BSCCG.email@example.com
- Requested online through SystmOnline
A minimum of two working days should be allowed for all prescription requests.
Medication requests can NOT be accepted by telephone.
Repeat EPS Prescriptions
If you are using the EPS system, simply make the request at your nominated pharmacy. (You do not need a computer to use the EPS).
Repeat Paper Prescriptions
For regular medications just tear off the back of your prescription, and place in the request box at reception.
- If you request your repeat prescription too soon before the due date it may not be issued.
- If you are due for a medication review with your GP, your repeat prescription may be suspended. In this case, call the surgery for appropriate instructions.
Online Services – SystmOnline
Our online service SystmOnline allows you to order repeat prescriptions.
On SystmOnline you can view your repeat prescription list and select the items you require. The request can go directly to your previously nominated pharmacy (via EPS). Non-repeat medication can be requested in the comment box, but may take longer to process.
How to apply for SystmOnline services:
- Download the Online Application form and bring it in person to register at the surgery and collect your log-in details. You will need to show photo ID (e.g. driving licence or passport).
- Please wait four hours after receiving your log-in details. You will then be able to access the system.
- Parents can link the records of children under 16 to their own account to order medication on their behalf. Young adults aged 16 or over will need to register themselves.
Electronic Prescription Service (EPS)
Instead of giving you a paper prescription, your GP now sends your prescription electronically to the pharmacy most convenient for you.
Using EPS is not mandatory and you can revert to paper prescriptions at any time. However we recommend using EPS as it is a more efficient, safe and convenient method than the traditional paper prescription system.
You do not need a computer to use EPS!
For more information please visit the NHS website digital.nhs.uk/Electronic-Prescription-Service
Changing your nominated pharmacy
Simply contact your chosen pharmacy and ask them to add your nomination. You can change or cancel your nomination any time, but you should inform the pharmacist or GP before doing so.
Please note if you require medication that you have been issued in the past but is not a repeat item please complete the Medication Request form and return the form to reception or send it to BSCCG.firstname.lastname@example.org or you can contact the surgery to make a telephone appointment to discuss your requirements with a Doctor.
We offer an online service called SystmOnline for you to order your repeat prescriptions.
Our previous form for ordering repeat prescriptions is no longer available.
If you are requesting that we send your prescription to you, please enclose a stamped addressed envelope and allow two working days plus posting time.
Alternatively your prescription, once processed at the surgery, can be passed to a local chemist from where you can collect your medication. The most popular chemists are listed below, however others are available, please enquire at reception.
Please allow three working days for this procedure.
Newbridge Surgery, 129 Newbridge Hill, Bath BA1 3PT
Telephone: 01225 424401
125 High Street, Weston
Telephone: 01225 421644
Green Park, Ivo Peters Road, Bath BA1 1JB
Telephone: 01225 332046
1 Newark Street, Bath BA1 1AT
Telephone: 01225 461251
We are unable to accept telephone requests for prescriptions.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.